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Is your product tangible like a golf club, nutritional supplement, or DVD, or intangible like a membership or electronic product? Regardless, each product goes through a similar development process. And, within that process is usually the need for direct marketing.
FP has over 20 years of experience in direct marketing encompassing fulfillment, call center, funds and payment processing, eCommerce, and many other support services. Our climate-controlled, Indianapolis facility allows for effective storage and pick-and-pack of a wide variety of non-perishable items and a central location which minimizes over-all shipping costs. Custom computer software has been key to the successful management of retail, consumer, and business-to-business shipments.
Whether a client needs inbound order-taking, customer support, or outbound lead generation, FP's 24/7/365 call center provides 'round-the-clock, live-operator service. Specializing in print media response and friendly, efficient customer service, FP provides a flexible, scripted system in an ACD environment with up to 65 stations, as needed. FP has strategic alliances with other high-volume inbound call centers staffed to respond to TV media marketing. These call centers transfer orders to FP via electronic batch files, and FP does the rest, including payment processing, fulfillment, customer service, etc.
With the added credit card regulations resulting from PCI, some clients are choosing to use FP's funds-processing services to avoid the time, money, and liability associated with credit card payments. FP offers real-time web and call center authorizations through multiple credit card processors and also processes E-checks, paper checks, money orders, and company purchase orders. Declined credit cards go through multiple reauthorization attempts. Recurring billings can be managed completely with dollar amount and item flexibility, customized payment intervals, and definitive or indefinite payment cycles.
By using your logo and color scheme, FP can also help with eCommerce, creating a unique shopping cart that is a seamless extension of your website.
Although location and technology are important, it all is enhanced by our outstanding employees and management - with an average tenure of 11 years! This loyalty and experience complete the foundation for solid Direct Marketing Support.
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